A 2005 NACAC report discovered that the average college counselor spends just 38 minutes with each student altogether over the course of four years in high school. What that means for your student this year.
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Every business wants to provide exemplary customer service. Yet sometimes, we fall short of truly understanding how best to serve our clients. Disney cast members are frequently asked “What time is the three o’clock parade?” The answer, "Three o'clock," by the way, is the wrong answer. Why? Because that is not really what guests are asking. Rather, guests are asking: “When do I need to find a spot to watch? Exactly what time does it pass by right here? Where is the best place to watch? Where will my kids be able to best see the parade?”
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